Terms and Conditions

1. Introduction and acceptance

1.1 These Terms and Conditions ("Terms") govern your use of the website at vikoredditexperts.com (the "Website") and all services provided by Viko Marketing Agency.

1.2 "Client", "you" and "your" mean the person or business that visits the Website, books a call, requests a quote, or purchases any service from us.

1.3 By using the Website, submitting a form, messaging us, paying an invoice, or accepting a proposal, you confirm that you have read, understood and agree to these Terms. If you are accepting on behalf of a company, you confirm you have authority to bind that company.

1.4 If you do not agree to these Terms, do not use the Website or our services.

1.5 Where you and Viko sign a separate written agreement, proposal or statement of work ("Order"), the Order applies together with these Terms. If they conflict, the Order prevails for the matter it covers.

2. Definitions

• Services: the Reddit marketing, advertising, community management, research, reputation and reporting services we offer, including those described in section 3.
• Package: a weekly service bundle listed on the Website or in an Order, such as the Reddit Ads Accelerator, the Reddit Ambassador Program and the Organic Growth Engine.
• Custom Campaign: a service scope agreed in writing outside the standard Packages, including campaigns priced per post or per comment.
• Deliverables: posts, comments, advertisements, drafts, reports, research and other work we produce for you.
• Client Materials: information, brand assets, claims, credentials, access and instructions you provide to us.
• Platform: Reddit and any other third-party platform, advertising system or tool through which Services are delivered.
• Platform Rules: the terms, policies, content rules and community (subreddit) rules of any Platform, as they exist from time to time.
• Fees: the amounts payable for the Services.
• Billing Period: the weekly or other period for which Fees are charged.

3. Our Services

3.1 We provide Reddit marketing services, which may include: organic Reddit growth through posts and comments; managed Reddit advertising; AI and LLM discoverability optimization; subreddit and search-intent research; reputation monitoring and management; and performance reporting.

3.2 Reddit Ads Accelerator. Managed Reddit advertising, which includes creation of ad creative, audience and subreddit targeting, ongoing monitoring, bid optimization, testing and weekly reporting, as described on the Website or in your Order. Advertising spend paid to Reddit is separate from our Fees unless the Order says otherwise.

3.3 Reddit Ambassador Program. We operate an official, openly branded Reddit account for your brand and participate in relevant subreddits as your representative, give helpful advice, respond to mentions and brand-related threads, share drafts with you for review before posting, and provide a monthly summary, as described on the Website or in your Order.

3.4 Organic Growth Engine. Organic visibility through posts, comments and placements in relevant subreddits, with research, reputation management and reporting, in the volumes stated in your Order or on the Website.

3.5 Custom Campaigns. The scope, volumes, prices and timing of Custom Campaigns are set out in a written quote or Order. Per-post and per-comment rates may depend on volume and are valid only for the volume and period stated.

3.6 We may update, improve or change how we deliver the Services, provided that the overall scope you purchased is not materially reduced.

3.7 We will perform the Services with reasonable skill and care, using appropriately experienced personnel, and we manage content manually rather than relying on fully automated posting.

4. Getting started: quotes, orders and onboarding

4.1 Strategy calls are free, carry no obligation, and do not create a contract.

4.2 A contract between you and Viko begins when you (a) accept a quote or Order in writing (including by email, chat message or WhatsApp), or (b) pay the first invoice, whichever is earlier.

4.3 Before work begins we may need an onboarding call and certain Client Materials. Start dates depend on receiving what we need. Delays in providing them may delay delivery, and Fees may still apply from the agreed start date.

4.4 Quotes are valid for 14 days unless stated otherwise.

5. Client responsibilities

5.1 You agree to:

• provide accurate, complete and lawful information about your business, products, claims and audience;
• respond to approval requests, questions and feedback within [48 hours] (or the time agreed), because Reddit conversations are time-sensitive;
• tell us promptly about brand sensitivities, legal or regulatory limits, topics to avoid, and any crisis or change affecting the brand;
• give us any access or credentials that are necessary (for example, an ads account or brand account), using the secure method we reasonably request;
• keep your own accounts and credentials secure and notify us immediately of any unauthorized access;
• make sure you hold all rights, licenses and permissions for materials you give to us.

5.2 You must not ask us to, and we will not, publish content that is false, misleading, defamatory, infringing, unlawful, discriminatory or harassing, or that makes health, financial, income or performance claims that cannot be substantiated.

5.3 You are responsible for ensuring your products, offers and claims comply with all laws and regulations that apply to your business, including advertising, consumer protection, financial services, health, data protection and endorsement or disclosure laws in the places where you operate or advertise.

6. Drafts, review and approval

6.1 Where your Package or Order includes drafts for review (including the Reddit Ambassador Program), we will share drafts with you before publication and you may approve, edit or request changes.

6.2 If you pre-approve topics, templates or categories of replies, you authorize us to publish content within those limits without asking again. You may withdraw that authorization at any time in writing.

6.3 If you do not respond to a draft within the agreed response time, we may (a) hold the content, or (b) where you have pre-approved the topic, publish it. Held content may reduce the volume delivered in that Billing Period, and Fees remain payable.

6.4 Once you approve content, you are responsible for its accuracy and for the claims it makes about your business, subject to our duty to use reasonable care.

6.5 Reasonable revisions to a draft are included. Repeated rewrites of approved content, or changes that expand the agreed scope, may be treated as additional work and charged.

7. Transparency, disclosure and Platform Rules

7.1 We are committed to community-first, value-first marketing. We aim to follow applicable Platform Rules and each subreddit's rules when we plan and deliver the Services.

7.2 Official and disclosed accounts. Where the Reddit Ambassador Program or another service involves an official brand account, that account will be operated openly as a representative of your brand, and the account's profile will not misrepresent its connection to you.

7.3 Disclosure. Where laws, advertising regulators or Platform Rules require that a commercial relationship, sponsorship or affiliation be disclosed, we will follow those requirements, and you agree not to instruct us to act otherwise.

7.4 Platform control. Platforms are run by third parties. They may change their rules, enforcement and algorithms at any time without notice, and they can remove content, restrict accounts, limit reach or suspend advertising at their sole discretion. Moderators of individual subreddits may also remove content or ban accounts.

7.5 Account replacement. If an account used to deliver the Services is restricted, banned or becomes unusable for reasons outside our control, we will make reasonable efforts to continue the Services by using another suitable account or approach, at our cost, within the scope you purchased. We do not guarantee that content will remain visible indefinitely.

7.6 Risk acknowledgement. You acknowledge that marketing on Reddit carries inherent risks, including content removal, negative community reaction, account restrictions, reputational impact, and changes to Platform Rules, and that these risks cannot be eliminated entirely even when the Services are performed carefully. We will tell you promptly if we become aware of a material issue affecting your campaign.

8. Fees and payment

8.1 Standard Packages. As at the date of these Terms, standard Package prices are: Reddit Ads Accelerator, US$80 per week; Reddit Ambassador Program, US$85 per week; Organic Growth Engine, US$210 per week. Prices on the Website may change, but a price change will not affect an active Billing Period already paid.

8.2 Custom Campaigns. Fees for Custom Campaigns, including per-post and per-comment rates, are stated in your quote or Order. Volume pricing applies only to the volume and period quoted, and may be adjusted if you reduce the volume.

8.3 Billing. Fees are charged in advance for each Billing Period weekly, or as stated in your Order. We will send an invoice or payment request through bank transfer.

8.4 Due date. Invoices are due on receipt. Work in a Billing Period begins when payment is received, unless we agree otherwise in writing.

8.5 Late payment. If a payment is overdue, we may pause the Services until it is paid. We may charge interest on overdue amounts at 1% per month or the maximum rate allowed by law, whichever is lower, and recover reasonable collection costs.

8.6 Advertising spend. Unless the Order says otherwise, the budget paid directly to Reddit for advertisements is separate from and additional to our Fees. We do not guarantee any return on advertising spend.

8.7 Taxes and fees. Fees are exclusive of applicable taxes, duties, bank charges and payment-processor fees, which are your responsibility unless the invoice says otherwise.

8.8 Currency. All Fees are in US dollars unless stated otherwise.

8.9 Disputed invoices. If you dispute an invoice, tell us in writing within 7 days with reasons. You must pay the undisputed part on time, and we will work with you in good faith to resolve the rest.

9. Cancellation, pauses and refunds

9.1 Cancelling. Unless your Order sets a minimum term, you may cancel a weekly Package by giving us written notice (email or message) at least 7 days before the next Billing Period starts. Services continue until the end of the Billing Period already paid for.

9.2 Minimum terms. If your Order includes a minimum commitment (for example, a fixed number of weeks or a Custom Campaign with a fixed volume), you remain responsible for Fees for the minimum term even if you cancel early.

9.3 Pausing. We may agree to pause a Package at your request. Pauses are subject to our availability and may mean accounts, research or momentum need to be rebuilt.

9.4 Refunds. Fees are generally non-refundable once work for the Billing Period has started, because time, accounts, tools and team capacity are committed in advance. Where we have materially failed to deliver the agreed Services and cannot fix this within a reasonable time after you tell us, we will, at our choice, redo the work, extend the service period, issue a credit, or refund the part of the Fees for the undelivered work.

9.5 No refunds for outcomes beyond our control. We do not refund Fees because content was removed by moderators, because results were lower than hoped, or because a Platform changed its rules, as long as we performed the Services as described in section 3 and section 7.

9.6 Chargebacks. Please contact us to resolve any billing concern before starting a chargeback or payment dispute. We may suspend Services while a dispute is open and provide evidence of the Services delivered.

10. No guarantee of results

10.1 Reddit marketing depends on community behavior, timing, subreddit moderation, your product, your offer, competition and Platform decisions, none of which we control.

10.2 We do not guarantee any specific result, including views, upvotes, clicks, leads, sales, revenue, rankings, brand mentions, appearance in search results or AI-generated answers, sentiment, or return on investment.

10.3 Any figures, projections, case studies, testimonials or examples shown on the Website or in proposals are illustrations of past work. They are not promises of future performance, and individual results vary.

10.4 AI and search systems (including Google, ChatGPT, Perplexity, Claude and others) are operated by third parties and change often. We cannot guarantee how or whether they will cite, summarize or recommend any brand or page.

11. Reporting and communication

11.1 We provide reports on the schedule stated in your Package or Order (for example weekly performance reports or a monthly summary).

11.2 Reports are based on data available to us from Reddit, advertising dashboards and tools at the time of reporting. That data may be delayed, estimated or revised by the Platform.

11.3 We will respond to enquiries within 2 business hours during business hours 8am–6pm EAT. Response times are targets, not guarantees.

11.4 Day-to-day communication takes place through email, WhatsApp or a shared channel we agree with you. You agree that these channels are appropriate for approvals and instructions.

12. Accounts, access and credentials

12.1 Official brand accounts. If we create or operate an official account in your brand's name as part of the Reddit Ambassador Program, you are the brand owner and the account represents you. Ownership, transfer and handover of that account are as follows: the account belongs to you, and we will transfer credentials to you on termination once all Fees are paid.

12.2 Our internal accounts and tools. Accounts, profiles, tools, proxies, software, methods, templates and internal processes that we use to deliver the Services remain our property or the property of our suppliers. They are not transferred to you, and you will not receive their credentials unless we agree in writing.

12.3 Your accounts. If you give us access to your ad accounts, analytics or other systems, we will use that access only to deliver the Services, protect the credentials with reasonable security, and tell you if we become aware of a breach. You may remove our access at any time.

12.4 Third-party activity. You are responsible for activity of your own staff, agencies or contractors that affects the same communities or accounts, and you agree to tell us about it so campaigns do not conflict.

13. Intellectual property

13.1 Client Materials. You keep all rights in your brand names, logos, product information and other Client Materials. You grant us a non-exclusive, worldwide license to use them for the purpose of delivering the Services.

13.2 Deliverables. After you have paid all Fees due for the relevant work, you own the copyright in Deliverables created specifically for you (such as the text of posts, comments and ad copy), excluding Platform content, third-party material and our pre-existing materials. We assign those rights to you on full payment.

13.3 Our materials. We keep ownership of our pre-existing materials, methods, research frameworks, templates, tools, reporting formats and know-how, and grant you a non-exclusive license to use them as part of the Deliverables for your internal business purposes.

13.4 Platform content. Content on Reddit is subject to Reddit's terms. Posts and comments published on Reddit are licensed to Reddit and its users under Reddit's terms, and we cannot control how others use or remove public content.

13.5 Portfolio. Unless you tell us otherwise in writing, we may reference your company name and general results as an anonymized or named case study. We will not publish confidential information, and we will remove a named reference on reasonable request.

14. Confidentiality

14.1 Each party will keep confidential all non-public business, technical, financial and strategic information received from the other, use it only for the Services, and not disclose it except to employees, contractors and advisers who need it and are bound by similar duties, or when required by law.

14.2 This does not apply to information that is public through no fault of the recipient, was already known to the recipient, was independently developed, or was received lawfully from a third party.

14.3 These duties continue for 3 years after the Services end.

15. Privacy and data protection

15.1 We collect and use personal information (such as names, email addresses, messages and payment details) to respond to enquiries, deliver the Services, manage billing and improve our Website, as explained in our Privacy Policy at privacy.html.

15.2 If we process personal data on your behalf, we will do so only on your instructions, keep it secure, and meet the data protection laws that apply to our role. A data processing agreement can be provided on request.

15.3 The Website may use cookies and analytics tools. You can control cookies through your browser settings.

16. Third-party services and links

16.1 We rely on third-party platforms and tools (including Reddit, payment processors, communication tools and analytics services). We are not responsible for their availability, performance, policies or actions.

16.2 The Website may link to third-party websites. We do not control or endorse them and are not responsible for their content or practices.

17. Warranties and disclaimers

17.1 Each party confirms that it has authority to enter into the contract.

17.2 You confirm that your Client Materials and instructions do not infringe anyone's rights and are lawful.

17.3 Except as expressly stated in these Terms, the Website and the Services are provided "as is" and "as available". To the maximum extent allowed by law, we disclaim all other warranties, express or implied, including fitness for a particular purpose, non-infringement, uninterrupted or error-free operation, and any warranty about results.

17.4 Nothing in these Terms limits rights you have under consumer or other laws that cannot be excluded.

18. Limitation of liability

18.1 To the maximum extent permitted by law, Viko is not liable for any indirect, incidental, special, consequential or punitive loss, or for loss of profits, revenue, business, data, goodwill or anticipated savings, arising from or related to the Services or these Terms, even if we were told such loss was possible.

18.2 To the maximum extent permitted by law, our total liability for all claims arising from or related to the Services or these Terms is limited to the Fees you paid us for the Services in the three (3) months before the event giving rise to the claim.

18.3 We are not liable for loss or damage caused by: actions of Platforms or subreddit moderators; changes to Platform Rules or algorithms; your instructions, approvals or Client Materials; delays caused by your failure to respond; or events listed in section 22.

18.4 Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for fraud, or for death or personal injury caused by negligence.

19. Indemnity

19.1 You agree to defend and indemnify Viko and its owners, employees and contractors against claims, losses, damages, fines and reasonable legal costs arising from: Client Materials or claims you supplied or approved; your products or services; your breach of these Terms or applicable law; or your instruction to publish content you knew, or should have known, was unlawful or misleading.

19.2 We will notify you promptly of any claim, allow you to control the defense (with our reasonable cooperation at your cost), and not settle without your consent where it would require you to pay or admit liability.

20. Term and termination

20.1 These Terms start when you first use the Website or accept an Order, and continue for as long as you use the Website or receive Services.

20.2 Either party may end the contract for convenience by giving notice as set out in section 9.

20.3 Either party may end the contract immediately by written notice if the other: (a) materially breaches these Terms and does not fix the breach within 7 days of being notified; (b) becomes insolvent or ceases business; or (c) acts unlawfully in connection with the Services.

20.4 We may suspend or end the Services immediately if you ask us to publish unlawful or misleading content, behave abusively toward our team, fail to pay Fees when due, or if continuing would put us, our accounts or other clients at legal or Platform risk.

20.5 On termination: (a) you pay all Fees for Services delivered up to the end date and for any minimum term; (b) we stop work and, on request, provide a final report; (c) we return or delete Client Materials and credentials on request, subject to legal retention duties; (d) sections that by nature should continue (including payment, intellectual property, confidentiality, disclaimers, liability and governing law) continue to apply.

21. Website use

21.1 You may use the Website for lawful purposes only. You must not interfere with its operation, attempt unauthorized access, upload malicious code, scrape it in a way that harms its performance, or use it to send spam or unlawful content.

21.2 Website content, design, text, graphics and logos are owned by Viko or its licensors and are protected by intellectual property laws. You may not copy, modify or distribute them without written permission, except for personal, non-commercial viewing.

21.3 When you submit a form or message, you confirm that the information is accurate and that you consent to us contacting you about your enquiry.

22. Force majeure

22.1 Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, war, terrorism, strikes, power or internet failures, government actions, pandemics, or Platform outages, policy changes or shutdowns.

22.2 The affected party will notify the other and make reasonable efforts to resume performance. If the event lasts more than 30 days, either party may end the affected Services by written notice.

23. Relationship of the parties

23.1 Viko is an independent contractor. Nothing in these Terms creates a partnership, joint venture, employment or agency relationship, except that when we operate an official brand account we act on your behalf only as set out in the Services.

23.2 We may use subcontractors and team members to deliver the Services and remain responsible for their work under these Terms.

23.3 Neither party may bind the other to any obligation unless agreed in writing.

24. Non-exclusivity

24.1 We work with many clients and may provide similar services to other businesses, including competitors, provided we do not breach our confidentiality duties. If you want category exclusivity, it must be agreed in writing and may be subject to additional Fees.

25. Governing law and disputes

25.1 These Terms and any dispute arising from them are governed by the laws of Kenya, without regard to conflict-of-laws rules.

25.2 Informal resolution first. Before starting any formal proceedings, the parties will try in good faith to resolve a dispute by written notice and discussion for at least 14 days.

25.3 Forum. If a dispute is not resolved, it will be decided by the courts of Kenya. Each party consents to that forum.

25.4 Either party may seek urgent court relief to protect confidential information or intellectual property.

26. General provisions

26.1 Entire agreement. These Terms, together with any Order and our Privacy Policy, are the entire agreement between you and Viko about the Services and replace earlier discussions and proposals.

26.2 Changes. We may update these Terms from time to time. The updated version will be posted on the Website with a new "Last updated" date, and changes apply to new Orders and to ongoing Services from the next Billing Period. If a change is material, we will give you reasonable notice, and you may cancel under section 9 if you do not agree.

26.3 Assignment. You may not transfer your rights or obligations without our written consent. We may assign these Terms to a successor to our business, with notice to you.

26.4 Severability. If any provision is found invalid or unenforceable, the rest remain in effect, and the provision will be replaced by a valid one that is as close as possible to the original intent.

26.5 No waiver. A delay or failure to enforce a right is not a waiver of it.

26.6 Notices. Formal notices must be in writing and sent by email to info@vikoredditexperts.com (for us) or to the email address you gave us (for you). Notices are treated as received one business day after sending, unless a delivery failure message is received.

26.7 Electronic agreement. You agree that these Terms, Orders and approvals may be made and signed electronically, and that electronic records are valid evidence.

26.8 Third parties. Nobody other than you and Viko has rights to enforce these Terms.

26.9 Language. These Terms are written in English. Any translation is for convenience only, and the English version prevails.

27. Contact us

If you have questions about these Terms, contact us:

• Email: info@vikoredditexperts.com
• WhatsApp: +254726979973
• Address: 01 Kenyatta Avenue, Nairobi, Kenya